At Blazegolt, we’re committed to delivering comfort, quality, and satisfaction—to both you and your furry companions. If for any reason you’re not completely satisfied with your purchase, we’re here to help.

1. Return & Refund Eligibility

You may request a return or refund under the following conditions:

• Change of Mind or Exchange: Request must be made within 30 days of delivery. The item must be unused, in its original packaging, and in resalable condition.
• Damaged, Faulty, or Incorrect Item: Report the issue within 7 days of delivery, including photo evidence if applicable.
• Order Cancellation or Non-Delivery: Contact us as soon as possible. If the item hasn’t shipped, a full refund will be issued. If already shipped, standard return rules apply.

2. Step-by-Step Return/Refund Process

To ensure a smooth experience, please follow these steps:

Step 1: Contact Us

Email our support team at contact@blazegolt.com with the following details:

• Your order number
• Reason for return (change of mind, wrong item, damaged, etc.)
• Clear photos of the product (for damaged/incorrect items)

Step 2: Wait for Authorization

We will respond within 1–2 business days with:

• A Return Authorization Number (RAN)
• Return address and any additional instructions

Please do not send items back without authorization.

Step 3: Ship the Item

• Carefully package the item in its original box or similar protective packaging.
• Include your RAN and a copy of the order confirmation.
• Customers are responsible for return shipping costs unless the item is faulty or incorrect.

Step 4: Refund or Exchange

• Once we receive and inspect your return, we’ll process a refund or send a replacement within 7–10 business days.
• Refunds will be issued to your original payment method.

3. Return Shipping Policy

• Blazegolt covers return shipping costs only if the item is damaged, defective, or incorrectly delivered.
• For change-of-mind returns or exchanges, customers cover return shipping.

4. Need Further Assistance?

If you have any other questions or concerns not addressed above, we’re here to help. You can reach us via

• Email: contact@blazegolt.com
• Address: 3895 Boat Landing RD, Oneonta, AL 35121-6947, United States
• Contact Form: Please submit your inquiry through our online contact form, and our team will get back to you as soon as possible.

Thank you for choosing Blazegolt, where your satisfaction is our top priority.