Thank you for choosing Blazegolt. We want you and your pet to be satisfied with our products, and we understand that sometimes returns are necessary. Please read our Returns & Refunds Policy carefully to ensure a smooth process.

1. Returns Process

1.1 Exchange or Change of Mind:

If you wish to exchange a product or change your mind, please contact our customer service at [email protected] within 30 days of receiving your order. We will guide you through the process, and the item must be in its original condition and packaging.

1.2 Faulty, Damaged, or Incorrect Item:

In the rare event that you receive a faulty, damaged, or incorrect item, please contact us within 7 days of receiving the product at [email protected] . We may request photos for verification. We will provide a replacement or a full refund, including any shipping fees.

1.3 Non-Delivery or Cancellation After Order Placement:

For non-delivery issues or if you wish to cancel your order after placement, please contact us immediately. If the cancellation is made before the order is shipped, a full refund will be issued. If the order has already been shipped, our standard return process will apply.

2. Timeframe for Returns and Refunds:

2.1 Exchange or Change of Mind:

Returns for exchange or change of mind must be initiated within 30 days of receiving the order.

2.2 Faulty, Damaged, or Incorrect Item:

Issues with faulty, damaged, or incorrect items must be reported within 7 days of receiving the product.

3. Refund Processing Time:

Refunds will be processed within 7-10 business days after we receive the returned item. The time it takes for the refund to appear in your account may vary based on your payment method and financial institution.

4. Return Shipping Costs:

Blazegolt covers return shipping costs for faulty, damaged, or incorrect items. For exchanges or change of mind, customers are responsible for return shipping costs.

5. Return Window:

Returns are accepted within 30 days from the date of delivery. After this period, we regret that we cannot accept returns.

6. Contact Information:

For all inquiries related to returns and refunds, please contact our customer service at:

Email: [email protected]

Address: 3895 Boat Landing RD, Oneonta, AL 35121-6947, United States

We strive to make your experience with Blazegolt enjoyable, and we appreciate your understanding of our Returns & Refunds Policy.