At Blazegolt, we’re committed to delivering comfort, quality, and satisfaction—to both you and your furry companions. If for any reason you’re not completely satisfied with your purchase, we’re here to help.

1. Return & Refund Eligibility

You may request a return or refund under the following conditions:

• Change of Mind or Exchange: Request must be made within 30 days of delivery. The item must be unused, in its original packaging, and in resalable condition.
• Damaged, Faulty, or Incorrect Item: Report the issue within 7 days of delivery, including photo evidence if applicable.
• Order Cancellation or Non-Delivery: Contact us as soon as possible. If the item hasn’t shipped, a full refund will be issued. If already shipped, standard return rules apply.

2. Step-by-Step Return/Refund Process

To ensure a smooth experience, please follow these steps:

Step 1: Contact Us

Email our support team at [email protected] with the following details:

• Your order number
• Reason for return (change of mind, wrong item, damaged, etc.)
• Clear photos of the product (for damaged/incorrect items)

Step 2: Wait for Authorization

We will respond within 1–2 business days with:

• A Return Authorization Number (RAN)
• Return address and any additional instructions

Please do not send items back without authorization.

Step 3: Ship the Item

• Carefully package the item in its original box or similar protective packaging.
• Include your RAN and a copy of the order confirmation.
• Customers are responsible for return shipping costs unless the item is faulty or incorrect.

Step 4: Refund or Exchange

• Once we receive and inspect your return, we’ll process a refund or send a replacement within 7–10 business days.
• Refunds will be issued to your original payment method.

3. Return Shipping Policy

• Blazegolt covers return shipping costs only if the item is damaged, defective, or incorrectly delivered.
• For change-of-mind returns or exchanges, customers cover return shipping.

4. Contact Information

For return or refund inquiries, please contact

• Email: [email protected] 
• Address: 3895 Boat Landing RD, Oneonta, AL 35121-6947, United States

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We thank you for shopping with Blazegolt and appreciate your understanding of our policy. Our goal is to make every experience as seamless and stress-free as possible—for both you and your pet.